Every project begins with understanding your vision. We discuss design intent, space requirements, functional needs, and budget parameters. For designers, we review FF&E schedules and project timelines. For homeowners, we explore style preferences and lifestyle considerations. This consultation is complimentary and typically takes 30-60 minutes, either in-person at our Seneca workshop or via video call. You'll leave with a clear understanding of feasibility, preliminary timeline, and ballpark pricing.

Before any wood is cut, you receive detailed CAD drawings showing dimensions, joinery details, and material specifications. These aren't sketches—they're construction documents that eliminate surprises. Designers appreciate the precision for client presentations and contractor coordination. Homeowners gain confidence knowing exactly what they're getting. We include material samples, finish options, and hardware selections. Revisions are included until the design is perfect. This phase typically takes 1-2 weeks depending on project complexity.

Lead times typically range from 8-12 weeks depending on project complexity and current shop schedule. We use construction-grade joinery—mortise-and-tenon, dovetails, and proper wood movement accommodation—not shortcuts. Each piece is built by experienced craftsmen who understand both traditional techniques and modern precision. We provide progress photos at key milestones. Before leaving our shop, every piece undergoes final inspection for finish quality, joinery integrity, and dimensional accuracy. Rush timelines available for an additional fee.

White-glove delivery and professional installation are included within 50 miles of Seneca, SC. We coordinate timing with your project schedule—whether that's a specific move-in date or a contractor's punch list. Our installers protect your floors, handle all assembly on-site, and remove packaging materials. For designers, we work directly with your project manager and general contractor. Each piece includes care instructions and a comprehensive warranty. We're available for future adjustments, refinishing, or repairs as your furniture ages.