Privacy Policy
Last updated: December 2024
At Nautilus Woodcraft, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any way. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
When you contact us for a quote, schedule a consultation, or place an order, we may collect your name, email address, phone number, mailing address, and project details. This information is necessary to provide our custom furniture fabrication services.
Project Information
We collect details about your furniture projects, including design specifications, measurements, material preferences, photos of your space, and any reference images you provide. This helps us create custom pieces tailored to your needs.
Payment Information
When you make a payment, your payment card details are processed securely by our third-party payment processor. We do not store complete credit card numbers on our servers.
Website Usage
We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This helps us improve our website and services.
How We Use Your Information
Service Delivery
We use your information to provide custom furniture design and fabrication services, communicate about your project, deliver and install your furniture, and provide after-sales support.
Communication
We may contact you regarding your project status, delivery schedules, design approvals, and important updates. With your consent, we may also send occasional newsletters about new work and services.
Portfolio & Marketing
With your permission, we may photograph completed pieces for our portfolio and marketing materials. We will always ask for your consent before featuring your project publicly.
Business Operations
We use information for invoicing, record-keeping, quality improvement, and compliance with legal obligations.
Information Sharing
Service Providers
We may share information with trusted third parties who assist in our operations, such as delivery services, payment processors, and installation contractors. These parties are bound by confidentiality agreements.
Professional Partners
If you were referred by an interior designer or architect, we may share project updates with them as necessary to coordinate your project. We will not share your personal contact information without your consent.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.
Data Security
Protection Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically retained for seven years for warranty and legal purposes.
Your Rights
Access & Correction
You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
Deletion
You may request deletion of your personal information, subject to our legal retention requirements and legitimate business interests.
Marketing Opt-Out
You can opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in our emails.
Contact Us
Questions or Concerns
If you have questions about this Privacy Policy or how we handle your information, please contact us at: Nautilus Woodcraft 170 Harbin Acres Rd Seneca, SC 29678 Phone: (864) 214-5672 Email: admin@nautiluswoodcraft.com